Return & Refund Policy

Return Policy

At RootedUp, we stand behind the quality of our products. We accept returns for items that arrive defective or damaged. Please review our return guidelines below:

• Eligible Returns: We accept returns only for defective or damaged items. Change of mind returns are not accepted.
• Return Window: Customers must contact us within 7 days of delivery to initiate a return claim.
• Proof of Defect: Photo or video proof of the defect must be provided with your return request to help us process your claim quickly and fairly.
• International Shipping: Our products are shipped internationally. Please note that shipping delays, customs delays, or carrier delays are not considered product defects and are outside our control.
• Return Shipping: Due to the international nature of our business, customers may not be required to return defective items, as the cost of return shipping may exceed the product value. We will work with you to find the best solution.

How to Request a Return

If you believe your item arrived defective or damaged, please contact our customer service team within 7 days of delivery with:

• Your order number
• Clear photos or video showing the defect or damage
• A brief description of the issue

Our team will review your claim and work with you to resolve the issue promptly and fairly.