Frequently Asked Questions
Ordering & Delivery
When will my Valentine's Day order arrive?
We ship all orders within 1-2 business days. Delivery times vary by location, but most orders arrive within 5-10 business days. To ensure arrival before Valentine's Day (February 14th), we recommend ordering by February 4th at the latest.
Do you offer express shipping?
Standard shipping is included with all orders. For specific delivery date requirements, please contact us before placing your order so we can discuss available options for your location.
How is my gift packaged?
Every item is carefully packaged to arrive in perfect condition. Our candles come in protective cardboard boxes, and the necklace gift set arrives in its premium presentation box, securely wrapped for shipping. All items are discreetly packaged - no pricing information is visible.
Product Information
What fragrance does the candle have?
The Romantic Love Candle features a delicate aromatic fragrance designed to create a warm, intimate atmosphere without being overwhelming. It's subtle enough for close spaces like bedrooms or dining tables.
How long does the eternal rose last?
The preserved rose included with the necklace gift set is designed to last for months or even years when kept in normal indoor conditions. It requires no water or maintenance - simply display it as a lasting keepsake.
What material is the necklace made from?
The ocean heart necklace features a quality pendant and chain designed for everyday wear. It arrives ready to gift in the premium jewelry box with the eternal rose.
Returns & Exchanges
What is your return policy?
We want you to feel confident in your purchase. If you're not completely satisfied, please review our Return & Refund Policy page for complete details on our process and timeframes.
What if my item arrives damaged?
We take great care in packaging, but if anything arrives damaged, please contact us immediately with photos. We'll work quickly to make it right.
Payment & Security
Is it safe to order from your store?
Absolutely. We use Shopify's secure checkout system, which is trusted by millions of businesses worldwide. Your payment information is encrypted and never stored on our servers. We never see your full credit card details.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available through Shopify's secure checkout.
Gift Giving
Can I include a gift message?
Yes! During checkout, you can add a note in the order comments section. While we don't include printed cards, you can let us know if you have special delivery instructions.
Will the recipient see the price?
No. We never include pricing information in the package. Your gift will arrive ready to present.
Contact & Support
How can I reach you if I have questions?
We're here to help! Visit our Contact Us page for the best ways to reach our customer support team. We typically respond within 24 hours during business days.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.